If you have a damaged scratched voucher, follow the steps below:
Step 1. Dial 7003123 from any phone or 123 for Digicel SIMS.
Step 2. Press 1 for English, 2 for Fijian or 3 for Hindi
Step 3. Press 1 for mobile.
Step 4. Press 2 for Top up.
Step 5. Press 1 for help with Top up.
Step. 6 Press 1 for damaged voucher.
Step 7. Press 1 to add the damaged voucher to your own number or 2 to add it to another number.
Step 8. Enter the 12-digit serial number for the card. This can be found below the bar-code.
Step 9. Enter any 4 consecutive numbers from the damaged voucher.
After completing these steps, you will be sent an SMS for the 13-digit voucher number to use for Top up.